We always stand by the quality and safety of the products we supply and the service we offer. We want you to love your product and we hope you receive it in perfect condition but occasionally something goes wrong and a product gets delivered that is faulty or is in a damaged condition.
Returns Policy - Full Priced Items
Slumbersac will happily assist with a return of any of our products purchased at full price within 30 days of the original receipt. The item/s that are being returned must still be in the original packaging, tags attached and with the original receipt of purchase. In addition, the item/s must be new/unused/unworn/unwashed/not having any odour to the product like smoke, perfume or pets. As internet shopping is not the same as conventional shopping, all postage costs are at your expense in line with ACCC guidelines, this includes original order postage, exchanges and returns.
BEFORE returning your item/s back to Slumbersac, please ensure to follow the steps below:
- Email email@example.com or fill out a contact us form to notify of the return/exchange and to obtain our warehouse returns postage address, this address may be different to the one listed on our website or any electronic communication.
- In your email, please provide the following information:
Items purchased on sale are not eligible for returns unless the item is faulty. Please contact us to discuss further.
Did you receive an item you did not purchase?
Please contact us to discuss.
Items Returned to Sender
Any parcels returned back to us, unless at the fault of Slumbersac, will incur a re-delivery fee. Please contact us to discuss.
> Slumbersac has the right to change or amend the policy at any time without notice or warning.