SHIPPING & HANDLING
Postage is sent on Monday's, Wednesday's and Friday's. Orders placed by 3:00PM AEST on these days will be dispatched the same day. Orders placed on Tuesday, Thursday, after 3:00PM on shipping days and over the weekend will be dispatched on the following shipping date. Where a public holiday occurs, postage will be sent on the next business day. Warehouse is located in Brisbane, all dates and times are based on AEST Brisbane, Queensland.
Postage and packing will automatically be added to your order as follows:
- - $9.95 FLAT RATE STANDARD SHIPPING tracked (2+ business days, up to 12+ business days depending on location)
- - $14.95 FLAT RATE EXPRESS SHIPPING tracked (next business day guaranteed within Australia Express Post Network, outside of the network is up to 3 business days)
- - $FREE STANDARD SHIPPING tracked, on all purchases over $100.00 within Australia only.
- - $QUOTE ON SHIPPING for INTERNATIONAL, please contact us. Alternatively, if your country flag is shown up the top of this page on our website header, please click the flag.
- - $FREE PICKUP is also available from Bracken Ridge (Brisbane Northside), QLD Australia. Place your order and select the Pickup option during checkout. Once we receive your order, we will email you with pick up instructions.
SHIPPING & HANDLING - EMBROIDERY ITEMS
As embroidery items are sent to an external partner to complete, there is up to 14 working days turnaround time for embroidery to be completed prior to shipping. Once Slumbersac has received the embroidered items back from our external partner the normal shipping and handling applies as per above.
CHRISTMAS/NEW YEAR HOLIDAY CLOSURE INFORMATION
Slumbersac Australia Office and Warehouse will be closed at 3:00PM AEST on Monday 24th December 2018 and reopen on Monday 7th January 2019.
Intermittent customer service will be available between Monday 7th January 2019 to Sunday 20th January 2019.
All Slumbersac services return to normal hours on Monday 21st January 2019.
POSTAGE CHRISTMAS ARRIVAL - Generally high peak times should add a few additional days to delivery times (see shipping & handling above). We cannot guarentee postage, our recommendation is to place orders by the following dates to receive in time for Christmas.
- Standard postage by 10.12.18
- Express postage by 19.12.18
- Pick up by 5:00PM 24.12.18
- Embroidery orders, please add additional 14 working days to the dates recommended above.
POSTAGE CLOSURE - All orders placed up until 3:00PM AEST on 24.12.18 will still be shipped as per normal. Any orders placed between 3:00PM AEST on 24.12.18 and 3:00PM AEST on 07.01.19 will be shipped on 07.01.19.