SHIPPING & HANDLING - PREVIOUS WAREHOUSE
Postage is sent on Monday's, Wednesday's and Friday's. Orders placed by 3:00PM AEST on these days will be dispatched the same day. Orders placed on Tuesday, Thursday, after 3:00PM on shipping days and over the weekend will be dispatched on the following shipping date. Where a public holiday occurs, postage will be sent on the next business day. Warehouse is located in Brisbane, all dates and times are based on AEST Brisbane, Queensland.
Postage and packing will automatically be added to your order as follows:
- - $9.95 FLAT RATE STANDARD SHIPPING tracked (2+ business days, up to 12+ business days depending on location)
- - $14.95 FLAT RATE EXPRESS SHIPPING tracked (next business day guaranteed within Australia Express Post Network, outside of the network is up to 3 business days)
- - $FREE STANDARD SHIPPING tracked, on all purchases over $100.00 within Australia only.
- - $QUOTE ON SHIPPING for INTERNATIONAL, please contact us. Alternatively, if your country flag is shown up the top of this page on our website header, please click the flag.
- - $FREE PICKUP is also available from Bracken Ridge (Brisbane Northside), QLD Australia. Place your order and select the Pickup option during checkout. Once we receive your order, we will email you with pick up instructions.
SHIPPING & HANDLING - NEW WAREHOUSE
May/June 2019 - We are in the middle of transitioning to new warehouses. Some orders/backorders will be posted from our new Warehouse as items arrive. Currently no information can be provided with dates or time-frames whilst we are transitioning. If you have any questions about your order, please Contact Us. Apologise for any inconvienience caused during this time.
SHIPPING & HANDLING - EMBROIDERY ITEMS
As embroidery items are sent to an external partner to complete, there is up to 14 working days turnaround time for embroidery to be completed prior to shipping. Once Slumbersac has received the embroidered items back from our external partner the normal shipping and handling applies as per above.
As of June 2019, Embroidery will no longer be available to new orders.